FAQ - Your PiBox Questions Answered

What is Network Attached Storage and why do I need it?

Network attached storage, or NAS, is a dedicated device that provides data storage and access over your home or office network. It's like having your own personal cloud, where you can store and share files securely with multiple devices. You need a NAS to keep your data safe, easily accessible, and organized in one place without relying on third-party cloud services.

Why are there unused ports on my PiBox?

A: As we build more features, we want to make sure hardware can support them so you don’t need to rebuy or upgrade.  With PiBox, you’re future-proofed!

How is your network attached storage different from cloud storage solutions?

Unlike cloud storage, which relies on external servers and internet connectivity, our network attached server keeps your data locally within your premises. This means faster access, better privacy, and full control over your files. You won't be tied to subscription fees or worry about data breaches on external servers.

What information do you collect?

Other than the information we need to ship you your PiBox, we don’t collect any data.  Everything is stored locally, so you’ll never be asked to create an account.  You truly control your data.

Is setting up the network attached server complicated?

Not at all! We’ve worked really hard to make sure it’s user-friendly. Our network attached server is designed for easy installation and configuration. You'll be up and running in minutes with our step-by-step setup wizard. No tech expertise required.

How does your network attached storage ensure security?

Security is our top priority. Our network attached storage devices employ robust encryption protocols to protect your data from unauthorized access. We also offer user-level access controls, so you decide who can access specific files and folders. Rest assured that your data remains safe within the confines of your network

Furthermore, only YOU own the encryption keys.  Even PiBox can’t recover them if they get lost (Be careful!).  You are truly the only owner of your data.

What happens if I need more storage in the future?

We've got you covered. Our PiBox is scalable, and you can easily expand your storage capacity by adding additional hard drives or upgrading existing ones. You won't have to worry about running out of space as your needs grow.

What kind of customer support do you offer?

We take pride in providing exceptional customer support. Our dedicated team is ready to assist you with any questions or issues you might have. You can reach us through email, phone, or live chat during our business hours. Your satisfaction is our priority.

Is your network attached storage compatible with different operating systems?

Yes, our network attached server is compatible with various operating systems, including Windows, macOS, Linux, and mobile platforms like Android and iOS. Whether you're using a PC, laptop, smartphone, or tablet, you can access and manage your files seamlessly.

What makes your network attached server stand out from other options on the market?

Our network attached server is all about simplicity and security. We've engineered it to be user-friendly, so you won't get bogged down by technical complexities. Plus, our dedication to robust security measures ensures your data is in safe hands, making us the ultimate choice for a hassle-free and secure NAS solution.

I need more storage than what's available on your site. Are there options available for me?

Absolutely! We chose options that meet most of our users' needs, but we know some people are going to need more storage than what's offered. Contact us for custom options.

I want to expand my storage and retain all my data. Is that possible?

It sure is. Send us a message so we can talk you through it. It's simple, but we want to make sure you get the support you need. We know your data is important so we want to make sure you feel confident every step of the way.

Have a question that's not listed here? Reach out to us, and we'll be more than happy to assist you!

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